Skip to content

AUSTRALIAN SHIPPING INFORMATION

FREE STANDARD SHIPPING ON ALL ORDERS OVER $99 EXCLUDING SELECTED ITEMS AND FURNITURE*

AUSTRALIAN DELIVERY TIME-FRAMES (Non-Furniture Orders)

Dispatch times are generally between 0 and 3 business days, some orders may take up to 5 working days.

Once you have received your shipping notification, most orders will be delivered within 2 to 7 business days. We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated delivery timeframe. For example, due to regional or remote shipping locations or where we despatch the order from multiple locations in multiple shipments to ensure that the order is delivered in full.

Shipping method

Most orders are shipped using Australia Post. However, Arima Homewares may dispatch certain items directly from our partner warehouses, using various courier companies. The specific shipping partner will be listed in your order tracking once your order has been shipped. If your shipping address includes a parcel locker, Parcel Collect, or PO Box, your order will automatically be sent via Australia Post. Please add a note if your shipping address is a post office address, so we can ensure your order isn't sent via courier.

Once we despatch your order you will receive an email with order tracking details. We can deliver to residential addresses, business addresses, and PO boxes. When shipping to a business address, please ensure you specify the business name, together with a contact name at the destination.

Typically, orders are sign on delivery although some items may no longer require a signature. Please contact our customer service team if further information is required. If no one is available at the address to sign for the parcel(s), then a postal card will be left and the parcel(s) can be collected from the specified location at a later time.

*Depending on your location, some items delivered by our partner warehouses and shipped by courier, may take up to 15 working days for delivery, and whilst in transit there may be no additional tracking information available until the parcel has reached the local depot/sorting facility.

Issue with order

Before signing as having received the products in good order please unpack and check the product/s for any faults or damages. If you have any concerns you must make the appropriate notes on the delivery cart note before signing it and ask the driver to initial your remarks. If possible, please take a photo of the fault or damage immediately following the delivery.

You must notify us of any faulty or damaged goods, including photos, within 48 hours of receipt of the goods by email info@arimahomewares.com.au

Must include:

  1. Description of the damage to goods
  2. Description of the internal packaging
  3. Description of the external packaging
  4. Pictures of the damage to goods (as received upon delivery) 
  5. Pictures of the internal packaging (left in the original packaging) 
  6. Pictures of the external packaging (clearly showing the shipping label) 

Once we have received your advice of any faulty or damaged goods we will aim to resolve the issue as soon as possible. Please refer to the Returns & Cancellations Policy section for more information.

Sale periods

Due to increased demand, especially during Black Friday, Christmas and Boxing Day, please note that slight delays in processing may occur on your order. We appreciate your understanding and patience during this busy time.

*Furniture Orders (Abide Interiors)

Shipping costs are calculated on based on your location, weight and dimensions of the items. You can get an estimate based on your postcode by emailing us. Delivery charges with all national carriers increase dramatically to areas deemed as ‘regional’. If you live a regional area and want to see if you can lower the delivery charge, we can quote for delivery to a friend or relative living in the nearest metropolitan area.

We suggest that you choose a delivery address where someone is present to accept your delivery during business hours. If no one can be home to accept delivery of the goods, you can provide us with an ATL (Authority To Leave) in the comments section. Please specify where you would like the driver to leave the goods. Please provide a physical address for delivery, as we are not able to deliver to P.O. Boxes. For some of our items It is possible to track your order using the courier company’s online tracking system, however, for some larger bulkier items the carriers do not offer an online tracking system. 

Please see below for estimated transit times once your items are dispatched from the warehouse: 

Brisbane 1-2 days
Melbourne 2-3 days
Sydney 2-3 days
Adelaide 3-4 days
Perth 6-7 days
Tasmania 5-6 days

If an order was dispatched using a national freight company such as TNT, you will receive an email with a consignment number which can be tracked online.

You are responsible for ensuring there is adequate access and entry to the site to allow the delivery of the products.

Upon payment of the freight charges, customers goods are insured under our freight insurance policy for any damages which may occur during transit. If your item(s) appear to arrive damaged please do as follows;

  1. If the packaging is damaged please take several clear photos.
  2. If an item is damaged once packaging is removed, please take several clear photos of the damage(s) to item. 
  3. Submit the photos to info@arimahomewares.com.au WITHIN 24 HOURS of receiving the items. 

If Arima Homewares does not receive the photos of any damage(s) caused during transit within 24hrs of receiving delivery, no insurance claim can be made and we cannot reimburse or replace any damaged goods. 

 

Additional Information

Large items maybe not be possible to deliver to some rural areas. Please contact us for further assist. Apologies in advance.