Skip to content
Australian Small Family Business Based In Sydney At Smashed Down Prices! Our Sale is on NOW! Save Up To 75% OFF!
Australian Small Family Business Based In Sydney At Smashed Down Prices! Our Sale is on NOW! Save Up To 75% OFF!

Returns & Cancellations

RETURNS (Non-Furniture Orders)

Faulty/Damaged/Incorrect Goods

Should you receive a faulty or damaged or incorrect product, please contact us within 48 hours of receipt of the goods via email with the informations below, and we'll get back to you as soon as possible. Please note that if you do not advise us of anything that may be wrong with your order (including missing or damaged or incorrect products) within 48 hours from its delivery, we are unable to assist you further under any circumstance.

  1. Description of the damage to goods
  2. Description of the internal packaging
  3. Description of the external packaging
  4. Pictures of the damage to goods (as received upon delivery) 
  5. Pictures of the internal packaging (left in the original packaging) 
  6. Pictures of the external packaging (clearly showing the shipping label) 

For any faulty/damaged/incorrect items, we will issue a free return label, customers are required to ship including original package within 7 days of return label issued. Unless Arima Homewares agrees to do partly replacement or other specific instructions. Arima Homewares will not reissue a new free return label if:

  • label expired (7 days of return label issued)
  • customer did not ship the whole original items including original package

Please note that a $20 new return label fee applies if customer does not ship back the items as required, which includes return postage costs and admin fees. Arima Homewares will pause faulty item replacement if customer does not ship back the items as required. 

Change of Mind Policy

We are happy to credit or exchange any* unused goods within 30 days of receipt of delivery, provided we receive the goods back in their original, saleable condition (Including tags / hygiene stickers etc). Returns will be approved at our discretion and all postage costs are to be incurred by the customer. Please email with notification of the items, reason for the return and the order number or a copy of receipt. We will respond within 24 hours with instructions on how to proceed. 

For products:

  • purchased instore or on line;
  • for instore purchases - are collected and paid for at the time of purchase; and
  • other than the excluded products listed below;

In addition to the rights granted by applicable statute (including the Australian Consumer Law), if you change your mind you may return the product within 30 days of the date of delivery, for online purchases, provided that the product is: 

  • returned in its original condition;
  • in its original unopened and sealed packaging; and
  • accompanied by proof of purchase (the sales receipt or another acceptable form of proof of purchase).

Excluded products are:

  • clearance and sale products; 
  • products sold as seconds, floorstock, repaired products, or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product;
  • upholstered and furniture products;
  • made to order products – products which are made to individual customer specifications, including custom made furniture products, or custom fabric products, which have to be ordered specifically for a customer. 

Items posted are at the customer’s cost and risk, and freedom shall not refund customers for any products that it does not receive, or that it receives which are broken or damaged.

Except as set out above, Arima Homewares shall not provide a refund or replacement if you simply change your mind, unless Arima Homewares chooses to do so at its absolute discretion.

If Arima Homewares does accept such cancellation, the customer must pay an amount to Arima Homewares which in Arima Homewares' reasonable view reflects the loss that Arima Homewares will suffer as a consequence of the cancellation (including but not limited to storage fees and any mark down). Arima Homewares shall set off this amount against any moneys already paid to us by the customer for this product, and refund the balance. For any cancellation charges over and above what has already been paid to freedom, the customer must pay such amounts to Arima Homewares request within 7 days.

For change of mind order exchange, we charge a $10 handling fee (admin cost, restocking cost) and a $15 re-delivery fee. The item must be returned in a saleable condition (unused, unopened, and the package is not torn) and at the customer's own cost and risk.

For change of mind order cancellation, we will charge $25 plus general transaction fee when the order has been sent out. Customers are required to ship the item(s) back to us at their own cost and risk. This $25 fee includes admin cost, restocking costs and shipping costs. If the order has not yet been shipped, the fee will be the general transaction fee. All of these fees are charged by payment issuers and Arima Homewares does not benefit from them. If the parcel is returned to us as "Return to Sender", customers will be charged an additional flat rate of $20 for the cost of returning it to our warehouse. Please see section "Redelivery Charges" for more information.

General Transaction Fee: (Calculate based on order value)
Credit Card 2.20% + $0.33, (MasterCard, Visa)
American Express 3.50% + $0.33,
PayPal 3.50% + $0.33,
Humm 7.90% + $0.33,
ZipPay 7.90% + $0.33,
Afterpay 8.95% + $0.33

Unauthorised Returns

Please be advised that Arima Homewares shall not be liable for any unauthorised returns. It should be noted that Arima Homewares does not provide refunds for unauthorised returns. If Arima Homewares elects to accept such returns, the refund amount shall not exceed 40% of the original order value or the order value minus $80, whichever is lower. The item must be in a resalable condition, or no refund shall be issued.

Authority to Leave without Signature provides customers the flexibility of allowing for parcels to be left without a signature with Authority To Leave. Please write a comment in the comment/delivery section at check out to provide us with authority to leave for your parcel. In some circumstances, authority to leave will be unsuitable including addresses with high foot traffic, locations with no protection from the weather and some apartments and units. Please note will not accept liability in any circumstance for any parcels that are deemed damaged, lost or stolen once delivered when they have been provided with authority to leave without a signature. 

Changing a processed order

In order to ensure orders are despatched as soon as possible to customers, all processed orders cannot be changed, amended or canceled after 60 minutes from the time order is placed. Please check your order confirmation email carefully that will be sent to your nominated email address in checkout to ensure all information is correct. Should you need to make any changes to your order, needs to be notified within 60 minutes of the order being placed by emailing Please note after the 60-minute time frame, no changes or cancellations are permitted. 

Redelivery Charges

Please note before ordering that refusal of delivery or subsequent return of an order to us by Australia Post defined as a "Return To Sender"  will be charged incur an additional flat rate of $20 for the cost of return to our warehouse. This charge is reflective of exactly what Australia Post charges us for this return service. The only exception from this fee is if a parcel is returned to us and deems the product as being faulty or damaged. If a parcel is marked by Australia Post as "Return To Sender" because of any of these reasons and not limited to just these scenarios:

1. An incorrect address is provided by the customer during checkout, 
2. Customer refuses to accept delivery for a change of mind
3. Customer did not collect the parcel from the Post Office before it was returned to us, the flat rate fee of $20 will apply. If you would like the order to be sent back to you, you will need to pay an additional delivery fee based on the actual postage charges by Australia Post.

Return Address

Customers are required to obtain prior authorisation from Arima Homewares before returning their order, as the return address may differ from the sender's address. Arima Homewares shall not assume any responsibility in the event that the customer ships the item to an incorrect address. No refund shall be issued in such cases.

Auto Cancellation

For orders that have been "Returned to Sender" by Australia Post or a courier. We will attempt to contact you at least two times within three weeks. If we do not receive a response from you within three weeks of the "Returned to Sender" date, the order will be deemed cancelled in accordance with our Change of Mind policy – change of mind order cancellation

RETURNS (Furniture Orders)

7 Day Return Policy – 7-day return policy covers all non-commercial purchases made through the Arima Homewares website. This policy covers all customers not satisfied with the quality of our goods. The 7-day return period will commence from the date you receive the goods.
Once a refund is requested in writing to info@ within this 7 day period and determined to be eligible, Arima Homewares will refund the purchase price of the goods and your account should be credited within 10 business days of the goods arriving back to Arima Homewares in the original condition they were received. Your refund will not include the delivery charges incurred in getting the goods to and from the customer. Goods must be returned in their original packaging and boxes to be considered for a full refund.
Damaged goods received back, where original packaging has not been used, will not be refunded. Arima Homewares will organise return freight for damaged items that are being returned or refunded. The customer must package the goods up in the original packaging and provide a date to Arima Homewares to organise the pickup from them. If the delivery driver attempts to pick up the goods on the said day/date and the driver cannot pick them up, a minimum $75 ‘futile pick up’ fee (per futile pick up) will be passed onto the customer to pay. This fee/s may be taken out of the refund of goods provided to the customer.

Exchange of Goods

In certain circumstances and under the sole discretion of Arima Homewares, we may authorise an exchange for change of mind. Additional freight charges for exchanging the product/s will incur additional delivery fee/s. These fee/s are not the responsibility of Arima Homewares. Any exchanges must be made within 7 days of receiving the goods. All items must be returned in original, undamaged packaging and in original, undamaged condition with an approved Arima Homewares staff member and courier. Any items received damaged will not be accepted for an exchange.

Cancellation of Order

A 20% restocking/storage fee plus general transaction fee will be applied to any order (Back-Order) that has been held for 4 weeks or longer at the customers’ request and is subsequently cancelled, where goods are in stock and have been stored at Arima Homewares.

We charge General Transaction Fee when the order cancellation is not responsibility of Arima Homewares. All these General Transaction Fees are charged by payment issuers, Arima Homewares does not benefit on these fees.

General Transaction Fee: (Calculate based on order value)
Credit Card 2.20% + $0.33, (MasterCard, Visa)
American Express 3.50% + $0.33,
PayPal 3.50% + $0.33,
Humm 7.90% + $0.33,
ZipPay 7.90% + $0.33,
Afterpay 8.95% + $0.33